Terms of Use

jeriycat Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the jeriycat website (www.jeriycat.com, “Website”)—including all content, features, and services offered through the site, such as browsing Loveable Characters, Amuseables, and personalised plush gifts, creating an account, subscribing to newsletters, or engaging with product-related content. By accessing or using the Website, you agree to be bound by these Terms, as well as our Privacy Policy (available on the Website). If you do not agree to these Terms, you may not access or use the Website.

1. Eligibility to Use the Website

To use the Website, you must meet the following requirements:
  • Be at least 13 years of age (or the age of majority in your jurisdiction, whichever is older). If you are under the age of majority, you may use the Website only with the consent and supervision of a parent or legal guardian—who will be responsible for your compliance with these Terms.
  • Have the legal capacity to enter into a binding agreement (or be supervised by someone who does, as noted above).
  • Provide accurate, complete, and up-to-date information when using the Website (e.g., for account creation, newsletter sign-ups, or inquiries about plush toy care or personalization).

2. Account Creation & Management

2.1 Account Registration

You may create a personal account on the Website to access enhanced features, such as saving favorite Products (e.g., a preferred Amuseable style), storing shipping addresses for faster checkout, or tracking orders of personalised plush gifts. When creating an account, you agree to:
  • Choose a unique username and a secure password that you will not share with others.
  • Provide true, accurate, and complete information (e.g., name, email address, shipping details) and update this information promptly if it changes (e.g., a new address for future toy orders).
  • Be solely responsible for all activities that occur under your account—including any purchases, communications with our team, or interactions with other users (if applicable) made using your username or password.

2.2 Account Security

You are responsible for maintaining the security of your account. If you suspect unauthorized access to your account (e.g., unrecognized login activity, unknown orders for plush toys, or changes to your saved information), you must:
  • Immediately change your password through the “Account Settings” page.
  • Notify jeriycat’s customer service team at service@jeriycat.com with details of the suspected breach (e.g., date of unusual activity, type of action taken).
jeriycat is not liable for any loss or damage resulting from your failure to protect your account credentials or monitor your account activity.

3. Permitted Uses of the Website

You may use the Website only for lawful, personal, and non-commercial purposes that align with these Terms and jeriycat’s mission of sharing joy through soft toys. Permitted uses include:
  • Browsing product listings to explore Loveable Characters, Amuseables, and personalised gifts—including reading details about fabric (e.g., “ultra-soft minky”), size, care instructions, and personalization options.
  • Creating a personal account to track orders, save favorite toys, or place orders for personal use (e.g., a teddy bear for a child, a custom-embroidered gift for a friend).
  • Subscribing to newsletters or promotional communications (if you opt in) to receive updates about new plush toy launches, holiday gift guides, or exclusive offers for personalised items.
  • Contacting customer service with questions, feedback, or concerns—such as inquiries about a product’s safety for babies, how to clean a plush toy, or the status of a personalised order.
All use of the Website must comply with applicable laws and regulations (e.g., consumer protection laws, data privacy rules) and must not harm jeriycat, other users, or the integrity of our plush toy products.

4. Prohibited Uses of the Website

You may not use the Website for any unlawful, fraudulent, or harmful purpose—including, but not limited to:
  • Accessing or attempting to access restricted areas of the Website (e.g., administrative portals, customer databases, or internal pages about product design or production) without authorization.
  • Using automated tools (e.g., bots, crawlers, scrapers) to collect, copy, or extract content from the Website (unless you have written permission from jeriycat). This includes scraping product details, pricing, or images of plush toys for commercial use (e.g., reselling on other platforms).
  • Uploading, posting, or transmitting any content that:
    • Is false, misleading, defamatory, or harmful (e.g., hate speech, harassment, threats, or misinformation about jeriycat’s products—such as false claims about toy safety or fabric quality).
    • Infringes on the intellectual property rights of others (e.g., copyrights, trademarks, patents)—such as sharing stolen images of plush toys, using jeriycat’s logo without permission, or copying product descriptions for other brands.
    • Is obscene, violent, or illegal (e.g., malware, viruses, links to non-compliant products, or content that endangers children).
  • Using the Website to commit fraud (e.g., placing orders with stolen payment information, creating fake accounts to manipulate promotions, or claiming false defects in plush toys to obtain unwarranted refunds).
  • Interfering with the operation of the Website (e.g., overloading servers, disrupting navigation, altering content, or spamming other users with unrelated messages about non-jeriycat products).
  • Reselling or commercializing any content, features, or services from the Website (e.g., using product images or descriptions to promote non-plush items, or sharing subscription-only gift guides with non-subscribers).
jeriycat reserves the right to suspend or terminate your access to the Website if you engage in any prohibited use—without prior notice—and may take legal action if your actions cause harm to our brand, customers, or business.

5. Intellectual Property Rights

All content on the Website—including, but not limited to, text, product images (of Loveable Characters, Amuseables, and personalised gifts), logos, brand names (e.g., “jeriycat”), toy designs, care instructions, and software—is the exclusive property of jeriycat or its licensors. This content is protected by intellectual property laws (e.g., copyright, trademark, patent laws) worldwide.
You may not:
  • Copy, reproduce, modify, distribute, or display any Website content without written permission from jeriycat.
  • Use jeriycat’s trademarks, logos, or brand names (e.g., “jeriycat,” “Loveable Characters,” “Amuseables”) in any way that could confuse consumers, imply affiliation with jeriycat, or harm our brand reputation (unless authorized by jeriycat).
  • Sell, license, or otherwise exploit Website content for commercial gain—including using images of plush toys to promote other products, or copying personalization guidelines for use with non-jeriycat items.
If you believe that any content on the Website infringes your intellectual property rights, please contact us at service@jeriycat.com with details of the infringement (e.g., your name, the infringing content, proof of your rights).

6. Third-Party Links & Content

The Website may contain links to third-party websites, services, or content—such as social media platforms (e.g., Instagram, Facebook, where we share photos of customers with our plush toys), payment processors (e.g., PayPal), or partner blogs about gift ideas for children. These links are provided for your convenience only, and jeriycat does not control or endorse any third-party content or services.
jeriycat is not responsible for:
  • The accuracy, legality, or safety of third-party content or services (e.g., a social media post from a user about our toys, a third-party review of plush products).
  • Any loss or damage resulting from your use of third-party websites or services (e.g., a data breach on a payment processor’s site, or a purchase from a non-jeriycat seller linked from our site).
You access third-party links at your own risk and should review the terms of use and privacy policies of any third-party websites you visit—especially if they ask for your personal information.

7. Website Availability & Updates

jeriycat strives to keep the Website available 24/7 for your convenience, but we do not guarantee that the Website will be uninterrupted, error-free, or secure at all times. We may:
  • Temporarily suspend the Website for maintenance, updates, or repairs (we will notify users of planned downtime via email or a pop-up notice on the Website when possible).
  • Modify or discontinue any feature, content, or service on the Website (e.g., adding a new line of Amuseables, removing outdated product information, or updating personalization options) without prior notice.
jeriycat is not liable for any loss or inconvenience caused by Website downtime, updates, or modifications—including missed opportunities to purchase limited-edition plush toys or personalised gifts.

8. Disclaimers of Warranties

The Website and all content, features, and services offered through it are provided “as is” and “as available,” without any warranties of any kind—express or implied. jeriycat disclaims all warranties, including but not limited to:
  • Warranties of merchantability (e.g., that the Website will meet your needs, that plush toys will be free from defects, or that personalization will match your specifications exactly).
  • Warranties of fitness for a particular purpose (e.g., that a Loveable Character will be suitable for a toddler, that the Website will work on all devices, or that a personalised gift will arrive in time for a specific occasion).
  • Warranties of non-infringement (e.g., that the Website content will not infringe the rights of others).
  • Warranties of accuracy, reliability, or availability (e.g., that product descriptions are error-free, that the Website will load quickly, or that order tracking information is up-to-date).
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties will be limited to the maximum extent permitted by law.

9. Limitation of Liability

To the fullest extent permitted by law, jeriycat and its officers, employees, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website—including, but not limited to:
  • Loss of data, income, or profits (e.g., missed sales from a Website outage, lost savings from a promotion you couldn’t access, or costs from replacing a non-defective plush toy you mistakenly returned).
  • Inconvenience, frustration, or emotional distress (e.g., disappointment from a plush toy being out of stock, stress from a delayed personalised order, or confusion from a Website error).
  • Damage to your device (e.g., from malware, viruses, or corrupted files downloaded from the Website).
  • Errors or omissions in Website content (e.g., incorrect product pricing, outdated care instructions, or a fabric description that doesn’t match the actual toy).
jeriycat’s total liability to you for any claim arising out of these Terms or your use of the Website shall not exceed the amount you paid to jeriycat for Products or services (if any) in the 12 months prior to the claim.
Some jurisdictions do not allow the limitation of liability for certain damages, so the above limitations may not apply to you.

10. Modifications to These Terms

jeriycat reserves the right to update or modify these Terms at any time. When we make changes:
  • We will revise the “Last Updated” date at the bottom of this page.
  • For significant changes (e.g., modifying account rules, updating prohibited uses, or altering intellectual property guidelines), we will notify users via email (if you have provided an email address) or a pop-up notice on the Website.
Your continued use of the Website after the Terms are updated constitutes your acceptance of the revised terms. We recommend reviewing these Terms periodically to stay informed of any changes—especially if you regularly browse or purchase plush toys from our site.

11. Contact Us

If you have questions, concerns, or disputes related to these Terms or your use of the Website—including issues with account access, content usage, or compliance with our rules—please contact our customer service team:
  • Response Time: We aim to reply to all inquiries within 24 business hours, and we’ll ensure our responses are as warm and caring as our plush toys.