Terms of Purchase

jeriycat Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of soft, huggable products from jeriycat—including Loveable Characters, Amuseables, and personalised plush gifts (collectively “Products”)—via our official website (www.jeriycat.com, “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before completing your purchase to ensure a smooth, joyful shopping experience.

1. Order Placement & Acceptance

1.1 Order Submission

When you submit an order on the Website, you are making a binding offer to purchase the selected Products at the listed price (denominated exclusively in United States Dollars, USD). All orders are subject to acceptance by jeriycat, and we reserve the right to reject or cancel any order for valid reasons, including but not limited to:
  • Product unavailability (e.g., a popular Loveable Character is out of stock, a personalised design exceeds our production capacity).
  • Errors in Product pricing or description (e.g., typos in USD pricing, incorrect details about a plush toy’s size or fabric).
  • Suspected fraudulent activity (e.g., invalid payment information, unauthorized use of a payment method, duplicate orders with suspicious shipping details).

1.2 Order Confirmation

Upon receiving your order, we will send an order acknowledgment email to the email address you provided. This email confirms we have received your request but does not constitute acceptance of your order. Formal acceptance occurs only when we send a shipping confirmation email (which includes tracking details for your package). At that point, a binding contract between you and jeriycat for the purchase of the ordered Products is formed.

2. Fulfillment & Delivery

2.1 Order Processing & Shipping

  • Processing Time: All jeriycat orders are processed within 1–3 business days (Monday–Friday, excluding weekends and major holidays such as Christmas, Thanksgiving, and New Year’s Day). For personalised Products (e.g., a teddy bear with embroidered names or dates), processing may take slightly longer due to custom details—but we will still ensure your order is prepared with care and shipped within the 1–3 business day window whenever possible.
  • Delivery Time: After processing, your order will be shipped to your designated address with an estimated delivery time of 6–12 days from the date of the shipping confirmation email. This timeline accounts for standard transit for both domestic and international deliveries, and we work with trusted carriers to ensure your plush toys arrive safely.
  • Global Free Shipping: jeriycat offers global free shipping for all orders—no minimum purchase value is required, and no additional shipping fees will be added at checkout or after order placement. This applies to all Products, including large plush sets and personalised gifts, regardless of your delivery location.

3. Pricing & Payment

3.1 Currency & Pricing

All Product prices on the Website are displayed and charged exclusively in United States Dollars (USD). Prices include any applicable taxes (e.g., sales tax for orders shipped to U.S. states where jeriycat has tax obligations) unless stated otherwise at checkout. We reserve the right to adjust Product prices at any time, but such changes will not affect orders for which we have already sent a shipping confirmation email.

3.2 Payment Methods

We accept the following secure payment methods for orders, all processed in USD:
  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • Digital wallets (PayPal, Apple Pay, Google Pay).
  • jeriycat store credit (issued via previous refunds or promotional offers).
By providing payment information, you represent and warrant that:
  • You are the authorized user of the payment method.
  • The payment information you provide is accurate, complete, and current.
  • You have sufficient funds or available credit to cover the total order cost in USD.

3.3 Payment Processing

Payment is processed at the time you place your order. If payment is declined (e.g., insufficient funds, expired card, security holds from your financial institution), your order will not be processed, and we will notify you via email to request updated payment details. jeriycat is not responsible for any fees charged by your bank or payment provider related to declined payments or currency conversion (if applicable).

4. Returns & Refunds

4.1 Return Eligibility & Period

You may return eligible Products for a refund or exchange within 60 days from the date of delivery, subject to the following conditions (aligned with the hygiene and quality standards of plush toys):
  • Products must be unused, unwashed, and in their original packaging—including intact tags, plastic wraps, and any included accessories (e.g., gift bags, care instruction cards). Used plush toys (e.g., a cuddled teddy bear, an Amuseable with stains or loose threads) cannot be returned due to health and safety considerations.
  • Personalised Products (e.g., toys with custom embroidery) are eligible for return only if the personalization is incorrect (e.g., we embroidered the wrong name) or the Product is defective (e.g., loose stitching on the embroidered area).
  • Final Sale Products (clearly marked as “Final Sale” on the product page) are not eligible for return or refund.

4.2 Refund Processing

  • Refund Timing: Once we receive and inspect your returned Product (typically 3–5 business days after you ship it), we will process your refund within 5–10 days. The refund will be credited back to your original payment method in USD, matching the amount you paid for the Product.
  • Refund Details: Global free shipping applies to all orders, and we will not deduct any shipping costs from your refund (except in cases where an order is canceled after it has been shipped, in which case original shipping costs—if any—may be excluded). No restocking fees will be charged for eligible returns.
  • Refund Status: You will receive a refund confirmation email once the request is processed. The time it takes for the refund to appear in your account depends on your payment provider:
    • Credit/debit cards: 3–7 business days.
    • Digital wallets (PayPal, Apple Pay): 1–3 business days.
    • jeriycat store credit: Instantly added to your account for future use.

5. Product Information & Availability

5.1 Product Descriptions

We strive to provide accurate, detailed descriptions of all Products on the Website—including details about fabric (e.g., “ultra-soft minky”), size (e.g., “12-inch tall teddy bear”), and care instructions (e.g., “hand wash only”). However, minor variations may occur: for example, plush toy colors may differ slightly due to screen resolution, or natural fabric textures may vary between batches. These variations do not constitute a defect and do not qualify for return unless the Product differs significantly from the description.

5.2 Product Availability

Product availability is indicated on the Website (e.g., “In Stock,” “Backorder”). We make every effort to maintain accurate stock levels, but occasional discrepancies may arise (e.g., a sudden surge in orders for a holiday-themed Amuseable). If a Product becomes unavailable after you place an order, we will notify you via email within 2 business days and offer two options:
  • A full refund (processed within 5–10 days, in USD).
  • A replacement with a similar Product of equal or greater value (shipped via global free shipping, with no additional cost to you).

6. Account Responsibility

If you create a jeriycat account to place orders, you are responsible for:
  • Maintaining the confidentiality of your account username and password.
  • Ensuring all account information (e.g., shipping address, email, payment method linked to USD transactions) is accurate and up-to-date.
  • All activities conducted under your account—including orders placed, returns requested, and communications with our customer service team.
If you suspect unauthorized use of your account (e.g., unrecognized orders, changes to your shipping address), contact our customer service team immediately at service@jeriycat.com to secure your account and investigate the issue.

7. Limitation of Liability

To the fullest extent permitted by applicable laws, jeriycat’s liability for any claims arising from your purchase or use of Products is limited to the total amount you paid for the affected Products (in USD). We shall not be liable for indirect, incidental, or consequential damages, including but not limited to:
  • Loss of use of the Product (e.g., missing a special occasion due to a delayed delivery, even if within the 6–12 day estimate).
  • Inconvenience related to order changes, returns, or refunds.
  • Damages to the Product caused by misuse (e.g., washing a plush toy in hot water, rough play that tears stitching).

8. Modifications to These Terms

jeriycat reserves the right to update or modify these Terms at any time. When we make changes:
  • We will revise the “Last Updated” date at the bottom of this page.
  • For significant changes (e.g., adjustments to return periods, payment methods, or shipping policies), we will notify customers who have placed orders in the past 30 days via email.
Your continued use of the Website or placement of orders after the Terms are updated constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase of jeriycat Products—including inquiries about USD pricing, global free shipping, or return timelines—please contact our customer service team:
  • Response Time: We aim to reply to all inquiries within 24 business hours, and we’ll ensure our support is as warm and caring as our plush toys.