Privacy Policy

jeriycat Privacy Policy

At jeriycat, we care about protecting your privacy just as much as we care about crafting soft, huggable plush toys. Whether you’re browsing our collection of Loveable Characters, ordering a personalised gift, or reaching out to our team, we’re committed to keeping your personal information safe and using it only in ways that enhance your experience. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data. By using our website or services, you agree to the collection and use of information as outlined here.

1. Information We Collect

We gather two types of information to serve you better: personal information (data that identifies you) and non-personal information (anonymous data that doesn’t link to you). We only collect what we need to provide, improve, and personalize our services—like helping you find the perfect Amuseable or delivering a custom-embroidered teddy bear.

1.1 Personal Information

We may collect personal information when you:
  • Place an order (e.g., name, email address, phone number, shipping/billing address, payment details such as credit card information or PayPal account links).
  • Create a jeriycat account (e.g., username, password, saved shipping addresses for future toy orders).
  • Contact customer service (e.g., email, phone number, order number, details about your inquiry—like questions about plush fabric care or personalised embroidery options).
  • Subscribe to our newsletter or marketing communications (e.g., email address to receive updates on new Amuseable designs or gift guides).
  • Order a personalised gift (e.g., the name, date, or message you want embroidered on a stuffed toy).
Note: We never store full credit card information on our servers. Payment details are processed securely by trusted third-party providers that follow strict industry standards to protect your financial data.

1.2 Non-Personal Information

We automatically collect non-personal information to understand how you use our website and improve your experience, including:
  • Device information (e.g., type of device, operating system, browser version, screen resolution—helping us ensure our site works well on your phone or laptop).
  • Usage data (e.g., pages visited—like spending time on the Loveable Characters page vs. personalised gifts, time spent on the site, links clicked, search queries for specific toys, how you found our website—such as a social media post or gift recommendation).
  • Aggregated data (e.g., number of visitors to the Amuseables collection, average order value for personalised toys) that’s anonymized and can’t be traced back to any individual.

2. How We Use Your Information

We use the information we collect for specific, helpful purposes that align with our goal of sharing joy through soft toys:
  • Process and fulfill orders: Verify your identity, process payments, ship your plush toys to your address, and send order confirmations or tracking updates (so you know when your child’s new bunny will arrive).
  • Manage your account: Let you access your order history, save favorite toys (like a preferred Amuseable style), and update your information easily.
  • Communicate with you: Respond to customer service questions (e.g., how to clean a stuffed toy), send important updates (e.g., a delay in a custom embroidery order), and share marketing messages (e.g., newsletters about holiday gift sets) if you’ve opted in.
  • Improve our services: Analyze user behavior to make our website easier to navigate (e.g., moving popular toy collections to more visible pages), develop new products you’ll love (like a new Amuseable based on community interest), and refine our personalised gift options.
  • Prevent fraud and ensure security: Detect and stop unauthorized transactions (protecting you from fake orders), safeguard against data breaches, and keep your account and order details safe.

3. Sharing Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted partners only to fulfill the purposes outlined in this policy, and these partners are required to protect your data and use it only as we instruct.
Parties we may share information with include:
  • Payment processors: To securely process credit card or digital wallet payments (e.g., Stripe, PayPal).
  • Shipping carriers: To deliver your plush toys (e.g., USPS, UPS, DHL) and provide tracking information so you can follow your order.
  • Marketing and analytics partners: To send targeted communications (e.g., Mailchimp for newsletters about new toy launches) or analyze website traffic (e.g., understanding which toy pages are most popular).
  • Service providers: To maintain our website (e.g., web hosting companies), manage customer data (e.g., tools to track inquiries about plush care), or handle personalised embroidery requests (e.g., partners who help create custom toy designs).
  • Business successors: If jeriycat is merged, acquired, or sells part of its assets, your information may be transferred to the new owner—but they will be bound by this Privacy Policy to protect your data.

4. Data Security

We take careful steps to protect your personal information from unauthorized access, use, or disclosure:
  • Encrypt data in transit (e.g., using SSL/TLS to secure information sent between your browser and our website—you’ll see a padlock icon in your address bar) and at rest (e.g., storing data on secure servers).
  • Follow industry standards (e.g., PCI DSS for payment processing) to keep your financial information safe.
  • Use access controls (e.g., unique passwords, limited staff access) to ensure only authorized team members can view personal information—especially details like your payment or embroidery requests.
  • Regularly update our systems and run security checks to fix potential vulnerabilities that could put your data at risk.
While we work hard to keep your information secure, no method is 100% foolproof. We can’t guarantee absolute security, and you acknowledge there’s a small risk of unauthorized access.

5. Your Rights Regarding Your Information

You have control over your personal information, including these rights:
  • Right to access: Request a copy of the personal information we hold about you (e.g., your order history, saved addresses, or subscription status).
  • Right to correction: Ask us to update or fix inaccurate or incomplete information (e.g., a change to your shipping address or a typo in your account email).
  • Right to deletion: Request that we delete your personal information (subject to basic needs—like keeping order records for tax purposes).
  • Right to opt out: Unsubscribe from marketing communications at any time (see Section 6 for how to do this).
  • Right to data portability: Ask for a copy of your information in a simple, machine-readable format (e.g., to move your order history to a personal budget tool).
  • Right to restrict processing: Request that we limit how we use your information (e.g., if you dispute the accuracy of your data and want us to pause using it until it’s fixed).
To exercise any of these rights, email us at service@jeriycat.com with the subject line “Privacy Rights Request” and include your name, email address, and details about what you’re asking for. We’ll respond within 30 days and may ask for a little more information to verify your identity (to keep your data safe from unauthorized requests).

6. Marketing Communications

If you subscribe to our newsletter or opt in to marketing messages, we may send you emails about new plush designs (like a new Amuseable animal), holiday gift guides, or exclusive offers for personalised toys. You can unsubscribe from these communications anytime by:
  • Clicking the “Unsubscribe” link at the bottom of any marketing email.
Even if you opt out of marketing emails, we’ll still send you transactional messages (e.g., order confirmations, shipping updates, responses to your customer service questions)—these are necessary to make sure your toy order goes smoothly.

7. Data Retention

We keep your personal information only as long as we need it to fulfill the purposes we collected it for, or as required by basic record-keeping rules:
  • Order information (e.g., name, address, payment details) is retained for 7 years to comply with tax and accounting regulations.
  • Account information is kept until you ask us to delete it (or if your account is inactive for 2 years—we’ll notify you before deleting it).
  • Marketing contact information (e.g., email addresses) is retained until you unsubscribe or request deletion.
Once your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

8. Children’s Privacy

Our website and plush toys are loved by children, but we don’t knowingly collect personal information from kids under 13. If you’re a parent or guardian and think your child under 13 has shared personal information with us, please contact us right away at service@jeriycat.com. We’ll promptly delete that information to keep your child’s data safe.

9. Third-Party Links

Our website may include links to third-party sites (e.g., social media pages where we share photos of kids with our toys, payment processor websites, or partner blogs about gift ideas). This Privacy Policy only applies to jeriycat’s website and services. We aren’t responsible for the privacy practices or content of third-party sites. We recommend reading their privacy policies before sharing any information—especially if they ask for your personal details.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business (e.g., adding new personalised gift options) or your feedback (e.g., clarifying how we use embroidery information). When we make changes:
  • We’ll update the “Last Updated” date at the bottom of this page.
  • The revised policy will be posted on our website.
  • For important changes (e.g., how we share your information or your rights), we’ll notify you via email (if you’ve provided one) or a pop-up notice on our website.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Your continued use of our website or services after updates means you accept the revised policy.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information—like how we handle the embroidery details for your child’s toy—please contact us at: